Your Privacy Rights

This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your information. It applies to the SavannahUtility.com website and all of its related sites, applications, services and tools regardless of how you access or use them.

You accept this Privacy Policy when you use our products, services, content, features, technologies or functions offered on our website and all related sites, applications, and services (known collectively as “SavannahUtility.com Services”).


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How we collect information about you

When you visit the SavannahUtility.com.com website or use SavannahUtility.com Services, we collect information sent to us by your computer, mobile phone or other access device. The information sent to us may include and is not limited to your contact information and data regarding your Savannah water department account such as the name on the account, the water account number, and water service address. We only require information which is necessary to process your water payment, along with optional contact information. When you visit the SavannahUtility.com website or use SavannahUtility.com Services, we NEVER collect any of your financial, credit card, or other banking information of any kind, or information about your payment transactions or other such financial activities.

The SavannahUtility.com website, may collect the following types of information:

  • Your water account information necessary to complete your water payment such as account number, service address, and other similar information.
  • Optional contact information, such as your name, phone, email, and other similar information.
  • Other optional records management information such as whether you have made a previous online payment, various due dates, and similar information.

We may also collect additional information from or about you in other ways, such as through phone or email contact with our customer support team, results when you respond to a customer survey, or when you complete and submit any one of several online Contact Forms.

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How we use Cookies

When you access our website or use SavannahUtility.com Services, we may place data files ("cookies") on your computer or other device. Temporary session cookies are sometimes necessary as part of the standard form submission process.

During ordering processes, we may use session Cookies which expire and no longer have any effect when you close your browser.

We do not use persistent Cookies which remain on your device until you erase them or they expire.

You may encounter SavannahUtility.com Cookies on websites that we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, there may be a Cookie placed by the web page or application. Likewise, these third parties may place their own Cookies that are not subject to our control and the SavannahUtility.com Privacy Policy does not cover their use.

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How we protect and store information

We store and process your information on our computers in the US where our facilities are located. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.

All of your financial information, including credit card information, is handled through the safe secure PayPal payment process. We do not collect or save any of your financial information.

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How we use the information we collect

Our primary purpose in collecting information is to provide you with a secure, smooth, efficient, and customized experience. We may use your information to:

  • provide SavannahUtility.com Services and customer support;
  • process transactions and send notices about your transactions;
  • resolve disputes, collect fees, and troubleshoot problems;
  • prevent potentially prohibited or illegal activities, and enforce our User Agreement;
  • customize, measure, and improve SavannahUtility.com Services and the content, layout, and operation of our websites and applications;
  • contact you by telephone or email, as authorized by our User Agreement.
  • compare information for accuracy and verify it with third parties.

For the purpose of notifying you of important information regarding your online payment, we may call you at the phone number that you have provided to us and/or we may send an email to you at the email address that you have provided.

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Marketing

We do not sell or rent your information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize SavannahUtility.com Services, content, and advertising.

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How we share information with other parties

To process your payments, we may share some of your information with the company that you are paying or that is paying you, such as the Savannah water department and PayPal. Unless you have agreed to it, these third parties are not allowed to use this information for any purpose other than to enable SavannahUtility.com Services.

We work with third parties, including the Savannah water department and PayPal, to enable them to accept and send payments from or to you using SavannahUtility.com. In doing so, a third party may share information about you with us, such as your email address or phone number, to inform you that a payment has been completed. We use this information to confirm that you are a SavannahUtility.com customer and to send you notification of payment status. Also, if you request that we validate your status as a SavannahUtility.com customer with a third party, we will do so.

Please note that 3rd parties have their own privacy policies, and although SavannahUtility.com’s user agreement does not allow the other transacting party to use this information for anything other than providing SavannahUtility.com Services, SavannahUtility.com is not responsible for their actions, including their information protection practices.

Regardless, we will not collect or disclose your credit card number or bank account number to anyone you have paid or who has paid you using SavannahUtility.com, or with the third parties that offer or use SavannahUtility.com Services, except with your express permission or if we are required to do so to comply with credit card rules, a subpoena, or other legal process.

We may share your information with:

  • The Savannah water department-- to properly transfer your payment to your Savannah water account.
  • PayPal Services - Only in connection with the services they perform to collect and transfer your water payment, and not for their own benefit.
  • Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you meet their criteria which includes having SavannahUtility.com close your SavannahUtility.com Account due to your breach of the SavannahUtility.com User Agreement).
  • Companies that we plan to merge with or be acquired by. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice.)
  • Law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to SavannahUtility.com or one of its affiliates; when we need to do so to comply with law or credit card rules; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our User Agreement.
  • Other third parties with your consent or direction to do so.

SavannahUtility.com will not sell or rent any of your information to third parties for their marketing purposes and only shares your information with third parties as described in this policy.

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How you can contact us about privacy questions

If you should have any questions or concerns regarding this policy, or if you would like to offer any comments and/or suggestions, please feel free to contact us any time by writing to us at SavannahUtility.com, P.O. Box 10357, Savannah, GA 31412. SavannahUtility.com maintains offices in Savannah, Georgia.

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