Click any of one of the 5 Subject headings below
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The Online Payment Process
What Payment Amount to Submit
Your Water Bill and Utility Rates
Important Facts to Remember
is not new
. This locally managed online bill-pay service site was launched in mid-2010 and, for more than five years, has built a proven track record of dependable, reliable, and dedicated service to the Savannah community. Also, your water payment at this site is safe and secure because all personal and credit card information is safely handled and protected through trusted secure PayPal servers.
was designed to meet two goals:
Primarily, it provides an online method to submit payment
for your Savannah, GA water bill quickly and easily through PayPal and Data Services of Georgia.
Additionally, a page of Utility Links
is included with information about most Savannah, GA area utilities, providing a one-stop online portal for online payment of Water, Gas, Electricity, and Telephone
The City of Savannah, GA Water Department does not
offer a way to directly pay your water bill online. There is not even a Pay-by-Phone option. Therefore, SavannahUtility.com
, which is managed and operated through Data Services of Georgia, provides this alternative online bill-pay service which allows Savannah water customers essentially a new online payment option.
is an online bill payment service offered through Data Services of Georgia. It is specifically designed for customers of the Savannah, GA Water department; however, it is not a part of, endorsed by, or affilliated in any way with either the City of Savannah, Georgia, or the City of Savannah, GA Water department
provides a fast, easy, and convenient way to submit your water payment online.
private online bill-pay service recently received "Front Page" recognition through an article published by the Savannah Morning News
, the official newspaper of the Savannah, Georgia area. Currently, the article is available online at SavannahNow.com
. To read the Full Newspaper Article
about the SavannahUtility.com
website and service, Click here
About the Online Payment Process
After you submit your online payment
here at this site, your payment will be transferred to your water account at the City of Savannah Water Department at 132 East Broughton Street, Savannah, GA.
Payments received before noon are usually tranferred the same day. Payments received after noon (including evenings, weekends, and holidays) are usually transferred the next business day; however, always allow 2 business days for transfer in the event of special circumstances. Same-Day service is NOT guaranteed
. If your payment needs to be at the Savannah Water Department "immediately today" it might be best to go in person to the Water Department at 132 East Broughton Street and make payment there. Additionally, an eCheck payment must clear your bank before your payment will be transferred to your water account and although this process usually takes about 3-5 days, it can also take 2 weeks or more in some situations; therefore, you should not use the eCheck option if your water account is past due or otherwise in any danger of being disconnected.
At checkout, a standard service fee of $5.95 (billed as "Shipping/Handling") and a 4% administration surtax (billed as "Tax" or "Sales Tax") will be automatically added to the online payment amount.
When you complete the Online Payment Form, we recommend that you include an email address that you check regularly
or a contact phone number or, preferably, both
. These items of information are not required; however, circumstances might arise which require a response from you, or you might need to be contacted for an important notice regarding your account and/or your online payment. In such instances, a valid and reliable means of contact does become important.
If you choose to provide a contact email address,
that address will be used for email notifications. Otherwise, the email address you provide to PayPal will be used. After you have submitted your online payment, you will receive two emails: An "Acknowledgment" of your online payment; and a "Notification" that your payment transfer was completed. Email notices are usually sent within 1-12 hours.
All information submitted through this site will always remain strictly private and confidential.
All credit card and financial information is handled completely through secure trusted PayPal servers, so there is no need to worry about your payment security.
Note: Your credit card statement will indicate payment to PayPal and/or DSG SAVH UTILITY
About the Payment Amount
If you are submitting a payment on or near the Due Date, simply pay the amount due as shown on your bill.
If you wish, it is ok to round up
your payment. For instance, if your payment amount due is $47.50, you can pay $50.00 even. It is always ok to pay more
than is due. Any payment amount exceeding what is currently due will be credited to your water account and will show on your next bill.
Avoid rounding down
or otherwise paying less
than the amount due. Paying less than the amount due could cause your account to be placed in an overdue status which could ultimately result in a service disconnect order.
In some cases, it is ok to pay the full amount due of the previous
bill; however, there is a limited time on this option. To be safe, whenever you are paying less than the amount currently due, always check with the water department to be sure of the minimum payment you are authorized to make.
If your account is seriously Past Due, or has been disconnected, or is in danger of being disconnected, you should contact the Savannah water department to find out the minimum payment you must make to avoid service disconnection and/or the minimum you must pay to have your service turned back on. Past Due accounts, particularly those more than 2 billing cycles overdue, generally must be paid in full. If an order has issued for service disconnection, you may also be required to pay an additional $50 reconnection fee to restore service. If your meter has been removed due to non-payment, an additional fee of $100 will also be added to your account.
If you have received a Cutoff Notice
, be sure to include the Cutoff Date where provided on the Online Payment Form
; and if your water has already been turned off, be sure to write "OFF" in the Cutoff Date box. These items of information will allow us to better serve you.
This online bill-pay service is provided primarily for residential water accounts in good standing; therefore, the maximum single
payment allowed is $500.00. If you should need to pay more than $500.00 on a water account, you may submit multiple
payments, but not more than $500.00 on any single
payment. For example, if you should wish to pay $800.00 on an account, you can submit one payment of $500.00 and another payment for $300.00 which would result in a total payment of $800.00 on your water account.
Payments of more than $500 will also usually require confirmation and verification, especially if it is a first-time online payment. Be sure to provide a valid contact phone number for the person actually making the payment so that the payment can be confirmed and verified. Payments over $500 that cannot be confirmed and verified are usually refunded within 2 business days if confirmation and verification is not obtained.
About Your Water Bill and Utility Rates
Did you recently sign up for water service, and have been wondering when your first bill will arrive?
Does it seem like a long time since you received your last water bill?
What Utility Rates are used to calculate the water bill?
Savannah water bills are not
sent out every month.
Instead, Savannah water customers receive six(6) regular bi-monthly bills each year.
That means you will receive a water bill approximately every other
Additionally, because there are so many water customers, all bills are not
sent out on the same day.
Each Savannah water customer account is assigned to 1 of 8 "Billing Cycles" which determines when the bill for that account is sent out, and when the bill for that account is due. The "Due Date" is twenty days after the "Bill Date" usually.
to View/Print the Official 2015 Tentative Customer Bill Schedule
, from the City of Savannah's website. This very useful and informative document includes the Utility Rates and other Basic Information
as well as customer service contact numbers plus emergency after hours contact information.
Note: This document is in PDF format and may require a compatible PDF reader program.
If necessary, you can download a free version of the Adobe PDF reader here:
For questions about your water bill, water account, and water service, contact the Savannah water department at (912) 651-6460.
Important Facts to Remember:
1) The amount you need to pay is shown on your most recent bill. If you do not have a current copy of your water bill, or if you are not sure of the minimum amount you need to pay, call the Savannah water department at (912) 651-6460. Be sure of the correct amount you need to pay before submitting your online payment at SavannahUtility.com
. It is ok to round up or overpay; however, be sure to pay at least the amount currently due or the minimum required if your account is overdue.
2) Credit/Debit Card Payments received before noon are usually tranferred the same day. Payments received after noon (including evenings, weekends, and holidays) are usually transferred the next business day; however, always be sure to allow 2 business days for the payment to be transferred to your Savannah water account. Same-Day service is NOT guaranteed
. Also, an eCheck payment must clear your bank before your payment will be transferred to your water account and although this process usually takes about 3-5 days, it can also take 2 weeks or more in some situations; therefore, you should not use the eCheck option if your water account is past due or otherwise in any danger of being disconnected.
We are here to assist you.
If you should have any questions or concerns about your online payment, please call SavannahUtility.com
at (912) 398-8632 and a customer service representative will be happy to discuss your questions or concerns.
Your comments and suggestions
are always welcome.
Simply Click here
to complete a quick and easy Contact Form
You are also invited to submit the Online Customer Service Survey
at your convenience.
to complete the Online Customer Service Survey